Last week, Bethesda found itself in hot water after purchasers of Fallout 76‘s $200 Power Armor Edition received low-quality nylon bags with the collectible instead of the canvas bags they were promised. While Bethesda eventually offered disgruntled purchasers compensation, the debacle may not be over yet, as some players are now reporting that they have mistakenly gained access to the support tickets (and personal information) of these unhappy Vault Dwellers.
“I am receiving every single one of your support tickets on my Bethesda account,” a player posting on Reddit has claimed. A majority of these tickets are said to contain images of the receipts players received when purchasing their copies of the Fallout 76 Power Armor Edition along with personal details (like their email and home addresses). These claims have been verified by a Reddit moderator who was given access to screen captures.
While a single player gaining access to all of these user-submitted support tickets would be bad enough, this does not appear to be an isolated incident. “I went on the support website today, to update a ticket of mine, and surprisingly (or not…) I ended up being able to see all sorts of tickets,” a post on Bethesda‘s forums states. As with the Reddit post, this user indicates that they were able to see everything that had been entered into these support tickets, including names, addresses, and images of receipts.
So too, a Tweet directed at Bethesda Support, containing a screen capture, outlines the same phenomenon. “This issue has been resolved,” the response from the Bethesda Support reads. While players may be happy to know that their personal details are once again protected, this reply seemingly functions as official confirmation that these claims indeed have legs.
This security compromise is just the next entry in a long list of issues that have surrounded the launch of Fallout 76. Dramatic cuts to the game’s price tag were met with fan outrage, and a law firm even began investigating Bethesda for “deceptive trade practices.” While the game itself has a myriad of issues that the company is attempting to resolve, many may feel that Bethesda’s efforts are for naught if it is not able to protect the players that are actually interested in playing the game.
Fallout 76 is available now for PC, PS4, and Xbox One.
Source: Bethesda Forums, Reddit, Twitter